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Terms of service

The terms that govern your use of MndUP.

By using MndUP you agree to these terms. MndUP is provided "as is" without warranty of any kind. We reserve the right to update these terms at any time.

Acceptable use

  • Do not use MndUP to generate content that is illegal, harmful, or that violates third-party rights.
  • Do not attempt to bypass organisation policy enforcement (data-residency, BYOK, allowed providers).
  • Respect the rate limits on each API endpoint.

Billing

Where your organisation uses an AI model paid for by the MndUP platform, that usage is charged to your organisation at the AI provider's own cost plus a markup percentage agreed with your organisation. Invoices are issued in arrears, covering a stated period of usage. Invoicing and payment are handled through Stripe, which sends the invoice and handles VAT. Usage on your organisation's own AI provider key (bring-your-own-key) is not charged by us — your organisation already pays its provider directly for that usage. Payment terms and the markup percentage are agreed individually with each organisation. If your organisation has a separate commercial agreement with MndUP, that agreement's terms govern billing where they differ from this section.

Contact

For questions about these terms, contact your organisation administrator or the MndUP team.